WellTech Innovations Group

The foodservice industry is forecast to reach $997B in sales in 2023, with total industry employment of 15.5M by the end of 2023 and surpassing pre-pandemic levels. (Source: National Restaurant Association)

With consumer feedback tools at the tap of a finger, business owner digital engagement is a huge factor in earning new business and customer retention. 

Visiting one of my favorite small businesses today! Clinton Street Baking Co. & Restaurant in the LES Manhattan. Once a small pastry shop has become a NYC institution with multiple locations including Tokyo! After 15 years of patronage, I have observed what owners Neil and Dede Kleinberg have mastered: consistent processes + continuity in product + excellent service =winning combo for customer loyalty & growth! CSBC has also been a long-time favorite of the New York based national morning news programs. Clearly “earned media” is a powerful tool. Future post on that topic coming soon! 

Happy Thanksgiving week!